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Frequently Asked Questions

ABOUT OUR WIGS

WHAT ARE YOUR WIGS MADE OF?

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All of our wigs are made of a premium quality synthetic fibre (henlon).

All lace front wigs are hand knotted onto a transparent lace.

AM I ABLE TO RESTYLE A SYNTHETIC WIG?

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You most certainly can! We recommend using steam to restyle our wigs, hot tools are also an option though need to be used very carefully as they can cause damage or melt the strands if too hot.

If you are using hot tools it is important to keep the temperature at around 110°C (230°F) to reduce the risk of damage to the fibre. We do not recommend using heated tools regularly on synthetic hair.

Always patch test on a small, inconspicuous area of the wig before proceeding with heated styling.

Please note, damage caused to the wig by hot tools will not classify as a fault.

MY WIG IS SHEDDING!

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It is perfectly normal for a little bit of shedding initially.

If you are experiencing excessive shedding it could be caused by a number of reasons. You may be pulling the wig too hard
while brushing or using the wrong kind of brush etc.

Feel free to contact us at hello@wigbox.com.au for any shedding issues.

HOW LONG WILL MY WIG LAST?

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This is all dependent on how well you look after your wig, how often you wear your wig etc.

Keep in mind, our wigs are synthetic and are therefore not designed to withstand every day wear. 

With the right care you can keep your synthetic locks going for years.

DO YOU DO CUSTOM ORDERS?

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We are not currently taking custom orders.

YOUR ORDER

CAN I COMBINE DISCOUNTS/PROMO CODES?

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Promo codes are not available in conjunction with any other offer so cannot be combined with any mark down or other promos. 

I'VE MADE A MISTAKE, CAN I CANCEL MY ORDER?

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Providing that your order has not been shipped you may cancel your order by contacting us with your order number at hello@wigbox.com.au.

You will receive a full refund of your order.

WHERE IS MY ORDER?

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If you haven't received your order within an appropriate time, please contact us at hello@wigbox.com.au so we can help you!

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