DUE TO COVID-19 PLEASE EXPECT DELAYS IN PROCESSING AND DELIVERY TIMES.

Shipping

COVID-19

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There are significant delays in both domestic and international shipping. Please see Australia Post's updated estimated delivery speeds.

Australia: 5 – 7 business days (no express guarantee)

New Zealand: 5 – 12 business days

United States: 10 – 25 business days

Canada: 40 – 60 business days (seamail)

United Kingdom/Ireland: 9 – 15 business days

Shipping Processing Time

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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for processing.

If we expect a significant delay in shipment of your order we will contact you via email.

All orders are dispatched through Australia Post and will arrive in 3-4 business days if travelling domestically. Please keep in mind that delays in delivery can occasionally occur.

Shipping Rates

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Within Australia:

We currently offer free shipping on all domestic wig and pony orders. All orders under the $40 threshold will incur a $9.95 shipping fee.

International:

Shipping charges for international orders are based on weight and will be calculated and displayed at checkout.

Tracking your Order

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You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.

You can track your order here.

Damages

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Wigbox is not liable for any products damaged or lost during shipping.

If your order has arrived damaged, please contact Australia Post to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

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