Shipping
COVID-19
There are significant delays in both domestic and international shipping. Please see Australia Post's updated estimated delivery speeds.
Australia: 5 – 7 business days (no express guarantee)
New Zealand: 5 – 12 business days
United States: 10 – 25 business days
Canada: 40 – 60 business days (seamail)
United Kingdom/Ireland: 9 – 15 business days
Shipping Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for processing.
If we expect a significant delay in shipment of your order we will contact you via email.
All orders are dispatched through Australia Post and will arrive in 3-4 business days if travelling domestically. Please keep in mind that delays in delivery can occasionally occur.
Shipping Rates
Within Australia:
We currently offer free shipping on all domestic wig and pony orders. All orders under the $40 threshold will incur a $9.95 shipping fee.
International:
Free shipping is offered for international orders over $250.
Orders under $250 will incur the following charges:
New Zealand: $15
United States/Canada: $30
UK/Ireland: $35
Tracking your Order
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
You can track your order here.
Damages
Wigbox is not liable for any products damaged or lost during shipping.
If your order has arrived damaged, please contact Australia Post to file a claim.
Please save all packaging materials and damaged goods before filing a claim.