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Shipping

COVID-19

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There are significant delays in both domestic and international shipping. Please see Australia Post's updated estimated delivery speeds.

Australia: 5 – 7 business days (no express guarantee)

New Zealand: 5 – 12 business days

United States: 10 – 25 business days

Canada: 40 – 60 business days (seamail)

United Kingdom/Ireland: 9 – 15 business days

Shipping Processing Time

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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for processing.

If we expect a significant delay in shipment of your order we will contact you via email.

All orders are dispatched through Australia Post and will arrive in 3-4 business days if travelling domestically. Please keep in mind that delays in delivery can occasionally occur.

Shipping Rates

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Domestic Orders:

All orders made within Australia will receive free standard shipping over $40. Any order under $40 will incur a $9.95 postage fee.

International Orders:

All orders over $250 (AUD) will receive free shipping.

All orders under $250 (AUD) will incur shipping charges based on weight.

Please note: all prices indicated on this website do not reflect any or all of the international duties, taxes or other customs charges that your order may encounter upon arrival to its destination. All international duties, taxes or other custom charges will be at the expense of the buyer. Charges vary depending on the country of destination, so please contact your customs agency officials regarding taxes and duties (if any).

Tracking your Order

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You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.

You can track your order here.

Damages

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Wigbox is not liable for any products damaged or lost during shipping.

If your order has arrived damaged, please contact Australia Post to file a claim.

Please save all packaging materials and damaged goods before filing a claim. 

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